Shipping & Returns

Shipping Policy

At Vigorem, we are committed to delivering your orders to you as quickly and efficiently as possible. We provide free shipping on all orders over $50. For orders under $50, we charge a flat rate of $5 for shipping. All of our products are carefully packaged to ensure they arrive in perfect condition. If you have any questions about our shipping methods or costs, please don't hesitate to contact us.

At Vigorem, we believe in transparency and honesty when it comes to our shipping policies. We strive to keep our shipping costs as low as possible and ensure that your orders arrive in a timely manner. If you have any specific requests or concerns regarding your shipping, please don't hesitate to reach out to us.

Return & Exchange Policy

Returns Policy for Vigorem

At Vigorem, we strive to ensure your complete satisfaction with our products. However, we understand that sometimes returns are necessary. Please review our returns policy outlined below:

1. Eligibility:

Returns are accepted within 30 days from the date of purchase.
Products must be unused, unopened, and in their original packaging.
Proof of purchase is required for all returns.
Only products purchased directly from Vigorem are eligible for return. For products purchased through authorized retailers, please refer to their respective return policies.

2. Returns Process:

To initiate a return, please contact our customer service team at info@vigorem.com.au to obtain a return authorization.
Once approved, securely package the item(s) and include a copy of your proof of purchase.
Address to ship the return package to will be disclosed upon return approval.
Customers are responsible for return shipping costs unless the return is due to an error on our part.

3. Refunds:

Refunds will be issued to the original form of payment used for the purchase.
Please allow 7-10 business days for the refund to be processed and reflected in your account.
Shipping charges are non-refundable unless the return is a result of our error.

4. Exchanges:

We do not offer direct exchanges. If you wish to exchange a product, please follow the returns process outlined above and place a new order for the desired item.

5. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging.
We will provide further instructions for returning the item and offer a replacement or refund, including any applicable shipping costs.

6. Non-Returnable Items:

For hygiene and safety reasons, certain items such as opened or used products, and gift cards are non-returnable and non-refundable unless they are defective or damaged upon receipt.

7. Changes to Policy:

Vigorem reserves the right to modify or update this returns policy at any time. Any changes will be effective immediately upon posting on our website.

If you have any questions or concerns regarding our returns policy, please don't hesitate to contact our customer service team. Thank you for choosing [Your Skincare Company] for your skincare needs.

Vigorem Customer Service: info@vigorem.com.au